Representative engagement patterns across our practice.
To protect client confidentiality, all case studies below describe the type of engagement, challenge and outcome without naming the organization involved.
Connecting patient, provider & operations data
Challenge: A multi-site healthcare organization ran patient, provider and operations data across disconnected systems, slowing reporting and coordination.
Solution: Integration of core operations systems into a unified data flow, with AI-driven automation applied to manual reporting steps.
- Consolidated operational visibility across sites
- Reduced manual reporting effort
- Cleaner foundation for future AI use cases
Omnichannel commerce modernization
Challenge: A retail business needed to replace a legacy storefront that could not support both B2B pricing rules and a modern B2C experience.
Solution: Rebuild onto Magento with unified catalog and pricing logic, integrated with core ERP for inventory and order data.
- Single catalog and pricing engine across channels
- Improved storefront performance
- ERP-integrated inventory accuracy
Guest experience & booking modernization
Challenge: A hospitality operator's booking system was disconnected from guest-facing digital experiences, creating friction at peak demand.
Solution: Modernized booking flow connected to CRM for a consistent guest profile across the journey.
- Streamlined booking flow
- Consistent guest data across touchpoints
- Infrastructure sized for seasonal demand
Unifying policy, claims & customer engagement
Challenge: Underwriting, claims and service teams worked from separate views of the same customer, slowing response times.
Solution: Salesforce-based Customer 360 implementation connecting policy and claims data to a single engagement layer.
- Shared, current customer view across teams
- Faster handoffs between underwriting and claims
- Foundation for further automation
Multi-platform ERP consolidation
Challenge: A growing enterprise was operating multiple regional systems with no consistent financial and operational reporting.
Solution: Phased ERP consolidation approach, evaluating SAP, Oracle and ERPNext against regional requirements before implementation.
- Clearer path to consistent enterprise reporting
- Reduced duplicate system overhead
- Roadmap for phased regional rollout
Enterprise B2B storefront with contract pricing
Challenge: An enterprise buyer-facing business needed contract pricing, account hierarchies and punch-out support that its existing site could not handle.
Solution: Magento-based B2B commerce build with quote-to-order workflows and punch-out integration.
- Support for complex account hierarchies
- Quote-to-order workflow live for enterprise accounts
- Reduced manual order handling
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